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Complaints Policy

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Morris Law Limited is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about any invoice, please contact our Client Care Manager David Morris by telephone on 0191 5630920 or by email at david@morrislaw.co.uk .

 

What will happen next?

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1. We will send you a letter acknowledging receipt of your complaint within three

days of receiving it, enclosing a copy of our Complaints Policy, confirming who

will deal with your complaint.

 

2. We will then investigate your complaint. This investigation will normally be carried

out by our client care partner, or by another senior member of staff nominated by

him, who will review your matter file and speak to the member of staff who acted

for you.

 

3. We will then send you a detailed written reply to your complaint, setting out our

finding’s in relation to your complaint including our suggestions for resolving the

matter, within 21 days of sending you the acknowledgement letter.

 

4. If at this stage, you are still not satisfied, you should contact us again and we will

arrange for a Director unconnected with the matter at the firm to review the

decision.

 

5. We will write to you again within 14 days of receiving your request for a review,

confirming our final position on your complaint and explaining our reasons.

 

6. If you are still not satisfied, you can contact:

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

 

about your complaint. Any complaint to the Legal Ombudsman must usually be

made within six months of the date of our final written response on your

complaint but for further information, you should contact the Legal Ombudsman

on 0300 555 0333 or at enquiries@legalombudsman.org.uk.

The Legal Ombudsman may not deal with a complaint about a bill if you have

applied to the court for assessment of the bill.

In addition, you should note that the Legal Ombudsman will not be able to accept your complaint if:

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  • more than six years have elapsed from the date of the alleged act or omission giving rise to your complaint;

  • more than three years have elapsed since the time that you should have known about your entitlement to make a complaint; or the date of the alleged act or omission giving rise to the complaint was before the 6th October 2010.

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